Contact Information
Please note all our HID products or LED Daylight, Angel Eyes kits can also be delivered nationwide UK via 1st class Royal Mail recorded delivery
For orders and quotes call or e-mail us:
Phone: 0141 554 0486
Email: info@ultraxenon.co.uk , please also follow us on Facebook; http://www.facebook.com/xenonhidglasgow
UltraXenon
269 Alexandra Parade, Glasgow G31 3AD
opening hours; Mon - Sat 10am - 6pm (closed sunday and bank holiday)
For orders and quotes call or e-mail us:
Phone: 0141 554 0486
Email: info@ultraxenon.co.uk , please also follow us on Facebook; http://www.facebook.com/xenonhidglasgow
UltraXenon
269 Alexandra Parade, Glasgow G31 3AD
opening hours; Mon - Sat 10am - 6pm (closed sunday and bank holiday)
RETURNS FOR WARRANTY SERVICE / REPLACEMENT
We guarantee your satisfaction on any products that are purchased from UltraXenon HID
Unless specifically stated at the time of purchase, we warranty all merchandise for a minimum of 21 days against defects in workmanship or materials for normal road use (off-road, racing, extreme weather, damage from road debris, or other extraordinary uses are excluded). The warranty term in effect at the time of purchase shall be applicable to your items. For in-warranty items, you will receive a repaired or replacement product as soon as possible after your return is received by Ultraxenon HID. Warranty claims will be denied if there is any physical damage to the product which appears to be a result of misuse, modification, negligence, incorrect installation/removal or return shipping damage. The sole obligation of Ultraxenon HID (including but not limited to its owners, installers, employees, etc.) under our warranty shall be repair, replacement or refund, at our option. UltraXenon HID will not be responsible or liable for labor, or incidental or consequential damage of any kind. In no event shall our liability exceed the cost of the defective goods purchased from us. If your returned parts are not covered under our warranty we will contact you and quote the cost of repairs.
NOTE* Due to the nature and fragility of LED bulbs we cannot offer any warranty, however we will always provide LED bulbs in perfect satisfactory working condition. After install on vehicle we cannot offer any refunds/exchanges or replacement.
Returns for refunds
For any return where an item is not resalable due to installation, damage, abuse, damage in transit from customer to UltraXenon, etc., we reserve the right to refuse the return, and product will be returned to the customer at his/her expense. If an item is being returned in perfectly resalable condition, where customer requests a refund, an amount equal to all shipping costs related to the order (including any shipping costs as a result of exchange / warranty service), plus a restocking fee of 20% of the total order value will be deducted from the refund (for exchanges / site credit there is not a restocking fee). Alternatively, site credit for the original order value minus all shipping costs related to the order will be offered. Returns for refund goods must be received at our warehouse within 14 days of the original purchase date. After this time, only site credit will be offered in exchange for returns. Upon receipt, before a refund is made, the products will be inspected to ensure that they are fully resalable. If the product is damaged, or returned without all its parts, has any evidence of use, or for any other reason the product is deemed to be un-resalable your refund request will be denied and the return will be sent back to you at your cost.
Unless specifically stated at the time of purchase, we warranty all merchandise for a minimum of 21 days against defects in workmanship or materials for normal road use (off-road, racing, extreme weather, damage from road debris, or other extraordinary uses are excluded). The warranty term in effect at the time of purchase shall be applicable to your items. For in-warranty items, you will receive a repaired or replacement product as soon as possible after your return is received by Ultraxenon HID. Warranty claims will be denied if there is any physical damage to the product which appears to be a result of misuse, modification, negligence, incorrect installation/removal or return shipping damage. The sole obligation of Ultraxenon HID (including but not limited to its owners, installers, employees, etc.) under our warranty shall be repair, replacement or refund, at our option. UltraXenon HID will not be responsible or liable for labor, or incidental or consequential damage of any kind. In no event shall our liability exceed the cost of the defective goods purchased from us. If your returned parts are not covered under our warranty we will contact you and quote the cost of repairs.
NOTE* Due to the nature and fragility of LED bulbs we cannot offer any warranty, however we will always provide LED bulbs in perfect satisfactory working condition. After install on vehicle we cannot offer any refunds/exchanges or replacement.
Returns for refunds
For any return where an item is not resalable due to installation, damage, abuse, damage in transit from customer to UltraXenon, etc., we reserve the right to refuse the return, and product will be returned to the customer at his/her expense. If an item is being returned in perfectly resalable condition, where customer requests a refund, an amount equal to all shipping costs related to the order (including any shipping costs as a result of exchange / warranty service), plus a restocking fee of 20% of the total order value will be deducted from the refund (for exchanges / site credit there is not a restocking fee). Alternatively, site credit for the original order value minus all shipping costs related to the order will be offered. Returns for refund goods must be received at our warehouse within 14 days of the original purchase date. After this time, only site credit will be offered in exchange for returns. Upon receipt, before a refund is made, the products will be inspected to ensure that they are fully resalable. If the product is damaged, or returned without all its parts, has any evidence of use, or for any other reason the product is deemed to be un-resalable your refund request will be denied and the return will be sent back to you at your cost.
If you have any questions about any of our policies, please send an email to info@ultraxenon.co.uk for clarification before purchasing or returning your goods.
We always treat our customers with respect and conduct our business in a professional manner and we expect the same from our customers. Messages containing swearing, vulgarities, threats, insults, or any other impolite or unprofessional content will be deleted without a response.
We always treat our customers with respect and conduct our business in a professional manner and we expect the same from our customers. Messages containing swearing, vulgarities, threats, insults, or any other impolite or unprofessional content will be deleted without a response.
